Customer Service

In today’s world, retaining existing customers is as or more important than acquiring a new one. To serve them better and to retain their loyalty, you need to cater to their needs round the clock, receive their queries, and act on them in a timely manner. In addition, you also need to keep track of the entire process involved. Ramco OnDemand ERP helps you effectively address these requirements by providing adequate tools and methodologies .You can:

• Manage Services for customer-owned equipments and customer-based Services
• Process the entire service-delivery value chain with efficiency
• Track enquiries as well as feedback/complaints from customers/prospects and leads
• Track service enquiries related to call centers with a provision to flag Increase customer satisfaction and decrease the likelihood of customer agitation